Privacy policy

At Power Appliances, we take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines the types of personal information we collect, how we use and store it, and the measures we take to ensure its security.

Information we collect:

  • Personal information such as your name, address, email address, and phone number when you make a purchase or create an account on our website.
  • Payment information when you make a purchase on our website.
  • Your browsing behavior on our website, including the pages you visit and the items you view.

How we use your information:

  • To process your orders and deliver products to you.
  • To communicate with you about your orders, updates, and promotions.
  • To improve our website and customer experience.
  • To prevent fraud and protect our business.
  • To comply with legal obligations.

Information sharing:

  • We do not sell, rent or share your personal information with third-party companies for marketing purposes.
  • We may share your information with service providers who perform tasks on our behalf, such as shipping companies, payment processors, and fraud prevention agencies.
  • We may also disclose your information if required by law, regulation, or court order.

Payments:

  • When you pay by debit or credit card, you enter your card details on the secure payment page of our payment provider, Worldpay, not on our website. Your card details go straight to Worldpay; we never receive or store them.
  • Worldpay tells us whether the payment went through, the amount and a payment reference, which we keep with your order. Worldpay uses your details to take the payment and prevent fraud under its own privacy notice.

Your account:

  • If you make an account, we keep your name, email address, phone number, address and a scrambled form of your password, so that you can see your orders and don't have to enter your details each time. An account shows every order placed on our website with its email address, which is why we ask you to confirm the address first. You don't need an account to order.
  • We only email you offers and news if you ticked the box to say yes. You can change your mind at any time in your account.
  • You can delete your account yourself from your details page. We keep the records of past orders that the law requires.

Emails about products and your basket:

  • If you ask us to tell you when a product is in stock, we use your email address only to tell you about that product. You can stop this from the link in the email.
  • If you give your email address at checkout and don't finish your order, we may send you one email with a link back to your basket. You can say no at checkout, and every reminder has a link to stop them. We delete these details after 30 days, except that we keep your address if you've asked us to stop, so that we don't email you again.

Cookies:

  • We only use the cookies our website needs to work, such as remembering your basket and keeping checkout secure. We don't use advertising or tracking cookies. See our Cookie Policy.

Data retention and security:

  • We store your personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law.
  • We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • We regularly review our security procedures and policies to ensure they are up-to-date and effective.

Your rights:

  • You have the right to access, update, and delete your personal information.
  • You have the right to opt-out of receiving promotional emails from us.
  • You have the right to request that we stop processing your personal information for certain purposes.

Changes to this policy:

  • We reserve the right to update this privacy policy at any time, and any changes will be posted on our website.

If you have any questions or concerns about our privacy policy, please contact us at 0116 2710320.