How can we help?

We aim to dispatch Leicestershire orders the same day, with delivery in 0 to 2 days. Nationwide orders are dispatched within 1 working day and usually arrive in 2 to 10 days. Busy seasonal periods can cause delays; we will contact you if so.

Delivery is free to LE postcodes. Nationwide delivery is charged at checkout. Collection from our Oadby showroom is free.

No. Deliveries are not made on Sundays or public holidays.

Yes. Same-day collection is available on orders received by 2pm. Please call us before you set off so your order is ready: 0116 271 0320.

Yes, in Leicestershire (LE postcodes). Installation starts from £24.99 and depends on the appliance; you can also add upstairs delivery, unpacking and disposal of your old appliance. Enter your postcode in the basket to see the options for each appliance.

Freestanding washing machines, washer dryers, dryers, dishwashers, cookers and fridge freezers, plus integrated laundry, dishwashers, fridge freezers, ovens, hobs and hoods.

Contact us within 14 days of receipt and we will arrange a free return. We may ask for photographs of the issue.

Yes, brand-new unopened items can be returned within 14 days of purchase. A collection fee applies: £20 within Leicester, £50 outside Leicester.

If the manufacturer issues an uplift number because they cannot repair or replace a faulty item, we will collect it free of charge.

Used items returned within 28 days may be subject to a restocking fee of up to 75%, depending on use, plus a collection fee. All returns must be approved by our team first.

Debit and credit cards and Klarna online. In the showroom you can also pay by card or cash.

Yes. Choose Klarna at checkout to see the ways Klarna offers, subject to status.

Yes. We won't be beaten on price. If you find the same product cheaper at another UK retailer, call us on 0116 271 0320 or visit the showroom.