Shipping & returns
We aim to dispatch Leicestershire orders the same day, and nationwide orders within 1 working day. Delivery times can be longer during busy seasonal periods; if we expect a delay we'll be in touch.
| Option | Delivery time | Cost |
|---|---|---|
| LE postcodes, ground floor | 0-2 days | Free |
| LE postcodes, upstairs and installation | Chosen in your basket | See prices |
| Rest of the UK: 2-person delivery Room of choice: a 2-person team brings it into the room you choose. Cheaper, and the best service. | 2-10 working days | From £29.99 Depends on the appliance and your postcode: priced at checkout |
| Rest of the UK: pallet delivery Quicker, but left at the kerbside outside your property. No unpacking. | Usually the next working day, but it can take up to 3 working days | From £39.99 Depends on the appliance and your postcode: priced at checkout |
| Collection from our Oadby showroom | Same day on orders received by 2pm | Free |
Delivery
All deliveries to the UK are inclusive of VAT. Standard UK orders are sent with specialist couriers, depending on the weight and size of your order. Deliveries are not made on Sundays or public holidays.
Same-day collection is available on orders received by 2pm, Monday to Saturday. Please call our customer services team before you arrive at the showroom.
For every order placed on our website you'll receive an email confirming your order.
Returns & refunds
Incorrect or damaged items
Contact us within 14 days of receipt and we'll arrange a free return. We may ask for evidence, such as photographs.
Change of mind (brand-new, unopened items)
Contact us within 14 days of purchase. A collection fee applies: £20 within Leicester, £50 outside Leicester.
Manufacturer's uplift number
If the manufacturer gives you an uplift number because they can't repair or replace a faulty item, we'll arrange a free collection.
Used items returned within 28 days
A restocking fee of up to 75% may be charged depending on usage, plus a collection fee based on weight and location.
Starting a return
All returns must be approved by our customer service team before they're sent back. Unauthorised returns may not be processed or refunded.
Call 0116 271 0320 or email sales@powerappliances.co.uk. Lines are open Mon - Fri 10am - 6pm, Sat 10am - 5pm, closed Sunday.